Open Position

Client Service Representative / Dispatcher

Join Thomas Edison Electric as a Client Service Representative / Dispatcher and play a key role in a seamless client experience. In this full-time, in-office role you'll coordinate schedules, support our electricians and keep operations running smoothly, with a clear path to $56K a year. We're looking for an organized, dependable, high-energy communicator who enjoys solving problems and helping people.

Clear path to $56K a year
Full-time
Newtown, PA · In office

Who we're looking for

The ideal candidate is a high-energy communicator who thrives in a fast-paced environment. You are organized, dependable, and adaptable, with the ability to multitask while providing exceptional service. If you enjoy problem-solving and helping people, you'll fit right in with a company that values professionalism, teamwork, and growth.

Position overview

Pay range: clear path to $56K annually!

Schedule

Full-time, in-office only position
Multiple shifts available
Weekend shifts available

Benefits

401(k) retirement plan with company matching
Employee discount
Health insurance (fully paid)
Vision insurance (fully paid)
Paid time off
Tuition reimbursement
Paid holidays
Company events, lunches, incentives and parties!

Apply for Client Service Representative / Dispatcher

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By completing this form you give Thomas Edison Electric, Inc. permission to contact you through email, phone, and text about current job openings.

Position requirements

Must be able to proficiently navigate Windows 10 and 11
Proficient in all aspects of Microsoft Office 365 (Adobe Acrobat Pro is a plus)
Must be able to multitask in a fast-paced environment
Experience with heavy inbound and outbound calls
Demonstrate excellent phone, verbal and written communication skills to present to clients
Organization, self-discipline and a quick learner
Must have good vocabulary, spelling and typing skills
Bilingual a plus but not required
Proven client service experience (minimum 1 year)
Able to pass a background check and drug test

This job is

A job for which military-experienced candidates are encouraged to apply
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A "Fair Chance" job. We are fair chance employers ready to help you build the career and life you deserve

Education

High school or equivalent (preferred)

Position responsibilities

Schedule and coordinate client service requests for same-day and future appointments.
Communicate with electricians, team members, and clients to ensure a seamless experience.
Answer emails and texts promptly from clients and staff.
Dispatch service calls efficiently while maintaining a friendly, professional demeanor.
Perform administrative tasks, including written proposals.
Keep all parties updated with clear communication.
Maintain a positive, can-do attitude while multitasking in a fast-paced environment.

Company overview

Thomas Edison Electric, is known throughout the Newtown, PA area for delivering dependable electrical services with a commitment to quality, professionalism, and client satisfaction. Their growth is driven by a culture focused on teamwork, integrity, and exceptional service.

Employees enjoy a supportive, fast-paced environment where hard work is recognized and growth is encouraged. With excellent benefits and strong leadership, Thomas Edison Electric offers a rewarding long-term career for motivated professionals.

Working here

Culture: We are committed to excellence, integrity, and teamwork while fostering a culture of continuous improvement. Your positive attitude and dedication help create exceptional client experiences every day.
Focus service: We prioritize responsiveness, reliability, and professionalism in every interaction. From scheduling to dispatching, your role helps ensure clients receive prompt and courteous service.
Learning opportunities: We invest in our team through professional development and tuition reimbursement. We provide the tools and support to help you grow and advance your career.
Standards: Clients rely on us for dependable electrical solutions and outstanding service. We focus on building lasting trust through professionalism, expertise, and reliability.
Premium workplace: We offer benefits that support your career and well-being, including 401(k) matching, paid health and vision insurance, PTO, tuition reimbursement, and fun company events.

What to Expect

Applications are reviewed by the hiring team.
Qualified applicants will be contacted by phone or email.
Your resume is stored with your application.

Ready to apply?

The form takes a couple of minutes. Attach your resume and tell us why you want to join the team.

Apply now